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A growing number of voices are suggesting the death of SMS, impeding or otherwise, is greatly exaggerated. In fact, firms like Tyntec are encouraging developers to capitalize on the potential of SMS as a way to acquire and retain customers.
Big data is one of this year's hot-button topics for CSPs. There are any different angles to the big-data saga, most of them focused on the pact on telecoms customer relationships. But there's an impact on the etwork operations side as well. As our cover story observes, we're starting to hear terms like "network sibility," which leverages big-data analytics to see not just every nook and anny of the network, but what customers are doing on it - all the way own to the application level - and responding to that. Download today!